Refund policy
What is your refund policy?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, email photos of the damaged product as well as applicable information to support@banjomountain.store. We will respond within 48 hours and will issue a refund immediately (which may take 1-3 days to be reflected at your financial institution) if the product was indeed damaged during shipping.
What’s your return policy?
We do not offer returns or exchanges.
If however, you received a damaged product or the wrong product, please let us know by contacting us at support@banjomountain.store.
If you have received a damaged product or the wrong product, please email photos of the damaged product as well as applicable information to support@banjomountain.store. We will respond within 48 hours and will issue a refund immediately if the product was indeed damaged during shipping.